AI
Knowledge Base
Upload documents to give your AI assistant domain-specific knowledge
The Knowledge Base allows you to upload documents that your AI assistant can reference when answering questions, providing accurate and contextual responses grounded in your content.
How It Works
- Upload documents to an assistant's knowledge base
- When the assistant receives a message, it searches the knowledge base for relevant information
- Matching content is included as context for generating the response
- Knowledge base information takes priority over general model knowledge
Uploading Documents
- Go to Settings → AI and select an assistant
- Navigate to the Knowledge Base section
- Click Upload
- Select one or more files
- Documents are processed and indexed automatically
Supported Formats
| Format | Description |
|---|---|
| Documents, manuals, guides | |
| TXT | Plain text files |
| Markdown | .md files with formatting |
Resolution Priority
When answering questions, the assistant checks sources in this order:
- Knowledge base (highest priority)
- Conversation context
- Assistant instructions
- General model knowledge (lowest priority)
Managing Documents
| Action | Description |
|---|---|
| View | See all uploaded documents and their status |
| Delete | Remove a document from the knowledge base |
| Re-upload | Replace a document with an updated version |
Best Practices
- Upload comprehensive documentation — Product docs, FAQs, policy documents
- Keep documents up-to-date — Remove outdated files and upload new versions
- Use clear formatting — Well-structured documents produce better search results
- Organize by topic — Upload focused documents rather than one massive file
Knowledge base processing may take a few minutes for large documents. Once processed, the assistant can immediately reference the content.