Template Sending

For WhatsApp conversations, you can send pre-approved message templates directly from the editor.

When to Use Templates

WhatsApp requires using pre-approved templates when:

• Starting a new conversation — First message to a contact
• Outside the 24-hour window — More than 24 hours since the contact's last message
• Marketing messages — Promotional or marketing content

Sending a Template

1. Click the + menu in the editor
2. Select WhatsApp Templates
3. The template selector modal opens
4. Browse or search available templates
5. Select a template
6. Fill in any variable values (e.g., {{1}} for customer name)
7. Preview the final message
8. Click Send

Template Selector Modal

The modal shows all approved templates for your workspace:

• Search by template name
• Filter by category
• Preview template structure (header, body, footer, buttons)
• View template status (approved, pending, rejected)

Variable Pre-filling

Templates with variable placeholders ({{1}}, {{2}}, etc.) require values before sending:

• Text fields for each variable
• Dynamic preview as you fill in values
• Validation ensures all required variables are populated