WhatsApp Template Card

The WA Template Card sends a pre-approved WhatsApp Business message template. Templates are required for initiating conversations or messaging outside the 24-hour messaging window.

Configuration

Setting	Description
Integration	Select the WhatsApp Business integration
Template	Select from approved templates
Variable overrides	Map flow variables to template placeholders

Template Components

Templates can include:

Header — Text, image, video, document, or location
Body — Main text with variable placeholders ({{1}}, {{2}})
Footer — Optional footer text
Buttons — Quick reply, URL, phone, or copy code buttons

Variable Mapping

Map flow variables to template placeholders:

{{1}} → {{user.first_name}}
{{2}} → {{flow.orderCard.orderId}}
{{3}} → {{system.currentDate}}

Header media can be set via a media ID. Button URL suffixes can also use variables.

Routing Behavior

The WA Template card supports two modes depending on whether the template has routable quick reply buttons:

Template Type	Behavior
No routable buttons	Fire-and-forget — the template is sent and the flow continues immediately
With quick reply buttons	Two-phase — the template is sent, the flow pauses, and resumes when the contact clicks a button

When quick reply buttons are configured, each button creates an output connection for branching.

Connections

1 input port — Receives execution
1 output port — Default continuation (fire-and-forget mode)
Multiple output ports — One per quick reply button (routing mode)

Use Cases

Order confirmations — Send structured order updates
Appointment reminders — Scheduled template messages
Marketing campaigns — Broadcast approved marketing content
Re-engagement — Reach out after the 24-hour window

Operations Cost

1 operation per execution.

Templates must be approved by Meta/WhatsApp before they can be used. Manage your templates in the WhatsApp Business Manager.