Content

The help articles and news posts the widget shows to visitors

The widget can answer before anyone reaches your team. Three pages cover its content:

Page	What you get
Help Center	Articles in folders, searchable from the widget's Home and Help tabs
News	Announcements and product updates for the News tab
Ingestion	Pull articles from a source you already maintain, so you do not write them twice

Content belongs to one widget and one organisation.

Sessions & Prefill

The visitor session lifecycle, identify and shutdown, unverified prefill, and bot protection

Help Center

The widget's Help tab - articles, folders, tags, reactions, and the AI knowledge base

Content

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