Plan & Billing

Manage your subscription, view usage, and upgrade your plan.

Current Plan

The top of the page shows your active subscription:

Plan name and status badge (Active, Trialing, Past Due, etc.)
Renewal date and days remaining until the next billing cycle
Price - monthly or yearly amount

Usage

Two progress bars show how much of your plan's quota you've used in the current billing period:

Metric	Description
Operations	Message sends, flow executions, and other platform operations
AI Operations	AI assistant responses, transcriptions, image analysis, and other AI features

Usage counters reset automatically at the start of each new billing period.

Actions

Cancel Subscription - cancels at the end of the current billing period. You keep access until the period ends, then revert to the Free plan.
Change Plan - upgrade or downgrade your subscription (see below).

Changing Plans

Upgrade (to a higher plan)

When you upgrade (e.g. Free → Standard, Standard → Pro):

Takes effect immediately
New limits apply right away
You are charged a prorated amount for the remainder of the current billing period
No cooldown - you can upgrade at any time

Downgrade (to a lower plan)

When you downgrade (e.g. Pro → Standard, Enterprise → Free):

Scheduled for the end of your current billing period
You keep your current plan and limits until the period ends
30-day cooldown between downgrades to prevent abuse
No refund for the remaining period

Upgrades are always available instantly. Downgrades are scheduled - your current plan stays active until the billing period ends.

What a Downgrade Locks

When the downgrade takes effect, anything above the new plan's limits is enforced automatically. Wexio shows you this as a preview before you confirm, so there are no surprises:

Resource	What happens
Channels	Integrations above the new limit are paused. They are not deleted - re-upgrade and they come back.
Flows	Flows above the new limit are unpublished. The flows themselves are kept.
AI assistants	Deactivated if the new plan has no AI. AI features need Standard or higher.
Team members	Members above the new seat count are downgraded in role.
Custom collections	Collections above the new limit are plan-locked - hidden, not deleted.
SSO / SAML	Disabled below Enterprise. Users sign in with email/password or OAuth instead.
API keys	Stop working below Standard. The keys are kept, not revoked, and work again after an upgrade.
MCP server	Stops below Pro.
Webhooks	Delivery pauses below Pro and connections are kept. Inbound webhooks are rejected. You can still list, view, pause and delete connections and read delivery history on any plan; creating, editing or reactivating one needs Pro.
Data retention	Shortened to the new plan's retention window.

Nothing is deleted by enforcement - it is paused, unpublished, hidden or deactivated. Upgrading again restores channels, collections, SSO and API access. Read the preview before confirming: it names exactly which flows and channels will stop.

If you have an integration running, a downgrade will break it silently from your side. Your API keys survive and nothing in Wexio looks deleted, but every call your backend makes starts failing until the plan is restored. Webhook deliveries pause and resume within about a minute of upgrading. See plan feature not allowed.

Partner-Managed Organisations

An organisation provisioned and managed by a tech provider is exempt from retail billing enforcement. It has no plan of its own to downgrade, no limits applied against it, and none of the locks above. Its usage rolls up to the provider, who is billed wholesale.

Such an organisation also cannot open, switch or cancel a subscription, and cannot grant or redeem coupons or referrals - those are the provider's terms to set, not yours. This is distinct from an organisation merely referred by a distribution partner, which stays an ordinary retail customer with its own plan and keeps all of the above.

If you reached Wexio through a partner's product, your plan and limits are theirs to manage, not yours.

Billing Intervals

Interval	How it works
Monthly	Charged once per month on the same date
Yearly	Charged once per year (full amount upfront) with a 15% discount

Yearly billing is a single upfront payment, not 12 monthly instalments.

Column	Description
Invoice	Invoice reference number
Billing date	Date the invoice was issued
Amount	Total charged
Status	Payment status (Paid, Open, etc.)
Plan	Plan tier at the time of billing
Actions	View the invoice or download it as PDF

Payment Failures & Account Status

If a payment fails, the system follows an escalation process to give you time to fix it:

Organisation Status

Status	What happens
Active	Everything works normally
Past Due	Payment failed - you have a 7-day grace period. Flows and outbound messages are blocked, but you can still access settings and the billing page to update your payment method
Suspended	Grace period expired - everything is blocked except the billing page

Escalation Timeline

Day	Action
Day 0	Payment fails. Status changes to Past Due. Warning email sent
Day 1–4	Grace period - no additional emails
Day 5	Urgent reminder email (2 days remaining)
Day 6	Final warning email (1 day remaining)
Day 7+	Account suspended. All features blocked except billing page

Recovery

Once you update your payment method and the payment succeeds:

Account status returns to Active immediately
All features are restored
Usage counters reset if a new billing period has started

If your account is suspended, you can still access the billing page to update your payment method and restore access.

Cancellation

When you cancel your subscription:

Your current plan remains active until the billing period ends
After the period ends, you revert to the Free plan
Usage limits reset to Free tier levels
You can re-subscribe at any time

Ops Usage

Detailed breakdown of operations consumption and formulas

Team

Manage members and seat limits by plan