Contact Profile
View and manage contact details in the conversation sidebar
The profile sidebar appears on the right side of the chat view, showing detailed information about the contact you're conversing with.
Opening the Profile
Toggle the profile sidebar by clicking the profile icon in the chat header. The sidebar slides in from the right.
Profile Information
Contact Details
| Field | Description |
|---|---|
| Avatar | Profile picture from the messaging channel |
| Name | Contact's display name |
| Username | Channel-specific username |
| Phone | Phone number (if available) |
| Email address (if available) | |
| Channel | Which messaging platform (Telegram, WhatsApp, etc.) |
Custom Fields
View and edit custom fields defined in your workspace. Only custom fields are editable directly from the profile — click any custom field value to modify it. Changes are saved automatically.
- Text fields, number fields, date fields
- Dropdown selections
- Boolean toggles
Related Contacts
If the same person has contacted you through multiple channels (e.g. Telegram and WhatsApp), their related profiles are shown here. Click a related contact to navigate to their conversation on that channel.
For managing profile fields, privacy settings, and creating custom fields, see People Settings. For bulk contact management, see People.