First Visit

The First Visit trigger fires exactly once per contact — on the very first message they ever send to your bot. It's the standard place to hang a welcome flow, an onboarding tour, or a "set your language" step.

Configuration

None. First Visit has no rule editor — pick it in step 1, skip straight to the review step, and tap Create Trigger.

How It Works

When a brand-new contact sends their first message, Wexio creates a Chat record for them. At creation time the engine stamps isFirstVisit = true on the trigger context. Every flow with a First Visit trigger sees that flag and fires.

Because the flag is only set once — at chat creation — First Visit can never fire twice for the same contact on the same integration.

Rules and Caveats

• Only one active First Visit flow per integration. If multiple published flows have a First Visit trigger for the same Telegram bot / WhatsApp number / Instagram page, only the most recently published one fires. The others are ignored.
• Reactive — the user just sent a message, so the 24-hour messaging window is open on every channel. Start with any card type.
• Across-integration uniqueness is not enforced. A contact that first messages your Telegram bot and later your WhatsApp number will trigger First Visit twice — once per integration.
• Re-adding a deleted contact resets First Visit. If a contact is removed from your CRM and messages again, they create a new chat record and re-trigger First Visit.

Common Use Cases

• Welcome message — introduce your brand, list what the bot can do
• Language picker — ask for a preferred language and save it to the profile
• Consent capture — show terms/privacy and record acceptance
• Free trial / discount — hand out a welcome coupon
• Initial CRM sync — push the new contact to HubSpot, Salesforce, BigQuery