Messaging Channels
Connect external messaging platforms to your Wexio inbox
Messaging channels let you connect external platforms — like Telegram, WhatsApp, Instagram, and Viber — directly to your Wexio inbox. Once connected, all incoming messages from a channel appear alongside your other conversations, and your team can reply without leaving Wexio.
Each channel creates a separate integration (multi-bot support), so you can connect multiple accounts or phone numbers from the same platform.
Channel Overview
| Channel | API Type | Auth Method | Messaging Window |
|---|---|---|---|
| Telegram | Bot API | Bot Token from @BotFather | No window (unrestricted) |
| Cloud API via Meta | OAuth 2.0 Meta Business Login | 24-hour (templates outside) | |
| Graph API | OAuth 2.0 Meta Business Login | 24-hour (HUMAN_AGENT tag) | |
| Viber | REST Bot API | Auth Token from Admin Panel | 24-hour |
Pausing & Resuming
Any channel integration can be paused to temporarily stop receiving messages from that channel. While paused:
- No new incoming messages are delivered to your inbox
- You cannot send outbound messages through the channel
- The connection remains configured — no need to re-authenticate
To resume, toggle the channel back on and messages will start flowing again immediately.
Channel Pages
Telegram
Connect a Telegram bot — unrestricted messaging with rich interactive features.
Connect WhatsApp Business API with template messages and product catalogs.
Connect Instagram Direct Messages with quick replies and ice breakers.
Viber
Connect a Viber bot with rich keyboard grids and tracking data.
Each channel connection creates a separate integration. You can connect multiple bots or phone numbers from the same platform to serve different teams or use cases.