August 2026

Visitors waiting for an operator see an estimated wait time, based on business hours and recent response times. On WhatsApp, Instagram and Telegram, the AI relays the estimate in one sentence when it hands the chat to an operator.

They are no longer tied to a calendar. See General.

Auto-reply is set per channel, with one place for channel settings. Telegram Business chats are supported. See Channels and Telegram.

Product cards, orders and the ORDER flow card. See WhatsApp.

Once Meta approves Human Agent for the account, operators can reply for up to 7 days. Automation keeps one day. See Instagram.

It adds popup OAuth and Google One Tap. See Security.

OAuth uses messaging-only scopes, and a reconnect can restore a connection. See Instagram.

Templates work from creation to sending, with variable overrides in broadcasts. See Create a Broadcast.

Promo codes work through one system. See Plan & Billing.

You earn a reward for each of your first three paid referrals: 1 month at 25% off, then 1 month at 50% off, then 3 months free. Later referrals earn nothing. You redeem a reward code within 180 days.

Onboarding captures your setup and recommends a plan. See Onboarding.