Returning User
Fire a flow when a contact comes back after a period of inactivity
The Returning User trigger fires when a contact writes to you after a period of inactivity. In the editor you set Days of inactivity, a whole number from 1 to 365.
How It Works
When a message arrives, Wexio looks at the previous message the contact sent in the same chat. If it is at least that many days old, the flow starts. A contact's very first message has no previous one, so it never starts this trigger. Use First Visit for that. If Wexio cannot read the history at that moment, the trigger does not fire.
First Visit vs Returning User
To greet a contact on their very first message, use First Visit.
Related
- First Visit - fire a flow on a contact's very first message.
- Scheduled Trigger - time-based starts with sub-day granularity.
- Triggers - all trigger types and how to combine them.