October 2026

Import in People is now available to Owners and Admins only, like Delete and Export. Editors no longer see it. See Bulk Operations.

In Library, Skills (Beta), assigning to an operator, notifying an operator and escalating to a human now run automatically by default. See Skills.

Connecting Viber no longer asks for a name. The card is named after your Viber account. See Viber.

The Home tab of the widget editor in Web, Playground now allows up to 20 blocks. See Home.

Manual Cleanup of expired messages in Settings, Messages is shown to the Owner only. See Messages.

Broadcasts warn when template variables are not mapped to contact data. Archived labels explain that messages keep them. Visitor lands on site says it fires once per visitor. Delete widget explains what stays in Wexio. See Create a Broadcast, Labels, Web Widget Triggers and Create a Widget.

Connecting a calendar, Stripe or a CRM now starts only from the dashboard, for Owners and Admins. Editors and Agents see a short hint instead of Connect, old direct connect links no longer work, and a failed connection shows a clear message. See Calendars, Stripe and CRM.

Connecting WhatsApp or Instagram now needs the Owner or Admin role. See WhatsApp and Instagram.

A reaction an operator adds in a web widget or Viber chat is saved on the message instead of failing.

Wexio checks uploaded DOCX and XLSX files before it reads them and rejects zip bombs, files built to expand far beyond their size.

Delete and Export in People are shown only to Owners and Admins. Editors can still edit contacts. See Bulk Operations.

In a skill's tools step, booking a meeting now runs automatically and refunds pause for operator approval. The Start a checkout tool no longer appears. See Skills.

In a webhook's authentication, the provider chips list only the providers whose signatures Wexio can verify: GitHub, Bitbucket, Shopify, Razorpay, PagerDuty, Linear, Dub, Stripe, Paddle Billing, Revolut, Slack, Clerk and Resend. Others are listed under Not yet supported - use proxy, and a paused connection now answers 400. See Integrations.

In the Inbox AI bar, Change Tone with Auto now follows the selected assistant's tone instead of always using Professional. See AI Actions.

A WhatsApp List card button label is limited to 20 characters and the list text to 1024. Deleting a news source keeps its posts, Featured article uses a news post, and web integration names can be up to 100 characters. In the widget editor, Reset resets the theme only, and the Test badge marks only old preview chats. See WhatsApp List Card, News and Settings File.

Write documents, upload several files at once (now also .mdx, .markdown and .tsv) and attach them to assistants. Editors can manage them. See Knowledge Base and Writing Documents.

Wexio writes the title and description of a knowledge document for you. See Writing Documents.

Excerpts from RSS sources are cut at 500 characters only when the source has no custom excerpt mapping. The widget still shortens long excerpts for display. See Content Ingestion.

The app is available in European Portuguese, and the interface language follows your browser until you choose one.

Admins see plan, usage, invoices and card. Managing billing stays with the Owner. See Plan & Billing.

The icon picker is searchable and has about 17 more icons, including social and messaging brands. See Content.

The widget restores its open panel and route when the host page reloads or navigates. Widget 1.7.9 extends this to sites where each link loads a new page: the chat stays open where the visitor left it, and on phones it reopens there on the next tap.

Widget 1.7.8: on sites that use the script tag, images now open full screen instead of inside the chat frame.

Widget 1.7.8: on sites that use the script tag, the empty space around the launcher no longer blocks clicks and text selection on the page.

Widget 1.7.8: the chat no longer flickers when closed, and the panel expands smoothly in both directions.

Edits and deletions an operator makes to a message show up live in the visitor's chat. See Conversations.

Greetings can use the visitor's page title and path as variables. See Messenger.

Target an audience (everyone, visitors, signed-in), sites and pages, with up to five variants, variables, quick-reply buttons and per-language text. See Messenger.

Welcome messages also show as a bubble above the closed chat button. A closed bubble can return after a number of days you set. See Messenger.

The Home header can have a glow colour for light and dark. See Appearance.

The preview runs the real widget as a visitor or signed in, on a site and page you pick. Tests are real conversations. See Testing.

Create and send every template type from Wexio, with a WhatsApp-style preview and a check for missing values before sending. See WhatsApp Templates.

Flow WhatsApp template cards can override one-time-password, named values, location, buttons and products. See WhatsApp Template Card.

Onboarding shows the price per interval, handles promo codes and confirms the Free plan. See Onboarding.

SSO redirect and one-tap login are more robust. See Security.

Offset the launcher and panel from the page edge. Operator avatars can be team members. See Appearance.

Brand import reads a website, screenshot or PDF and proposes widget colours and logos. Brand settings can be exported and imported. See Appearance.

Sign up, sign in and reset with email and password. Change or set your password and email with a second factor. See Account Security.

Anonymous widget visitors are labelled "Visitor #HANDLE" instead of a generated name. You can search chats and people by the handle.

When you are signed in, you can chat with support from inside the app. See Support Tickets.

Settings are copied, knowledge is not. See Assistants.

AI replies cite numbered passages and check their answer against sources before sending. Each assistant has an off-topic setting. See Knowledge Base.

Run several AI assistants and choose which one answers on each channel, with rules. See AI Settings and Assistants.

Delivery history is readable on any plan. See Webhook History.

An unpaid first invoice no longer drops you to Free. Adding a card pays the open invoice. See Plan & Billing.

Admins can manage the organisation's dedicated database settings. See Database.

The window follows real signals from Meta, and failed messages carry an error code. See WhatsApp.

Outbound webhooks have an opt-in message status event, and chat events carry status and assignee. See Webhooks.