Web Widget Triggers
Start a flow when a visitor lands on your site, signs in or reacts to your content
The Web widget entry in the trigger list holds three triggers that react to what a visitor does with your web widget. Use them to greet a visitor, follow up on a sign-in or thank someone for feedback.
Before You Start
You need a web widget. Without one the Web widget entry is locked with Set up the web widget to use these triggers. See Web Widget.
The Three Events
Choose Web widget in the trigger list, then pick one event.
| Event | Fires when |
|---|---|
| Visitor lands on site | A visitor opens your site for the first time. It fires once per visitor, when the widget chat is created. It does not fire again for a returning visitor who already has a chat. |
| Visitor signs in | A visitor identifies themselves on your site for the first time. It fires once per visitor, on any device. |
| Reaction threshold crossed | A visitor's reactions on your help articles or news posts reach a number you choose. |
Who the Trigger Is For
Visitor lands on site and Visitor signs in ask which visitors should fire the flow.
| Option | Matches |
|---|---|
| Any visitor (anonymous or signed-in) | Everyone |
| Anonymous visitors only | Visitors who have not signed in |
| Any authenticated visitor | Signed-in visitors |
| Authenticated via specific methods... | Visitors who signed in with the methods you pick: JWT (host-site SSO), Google or Passkey. Pick at least one, or you see Pick at least one sign-in method. |
Reaction Threshold
Reaction threshold crossed has three more settings.
| Setting | Description |
|---|---|
| Content surface | Help articles, News posts or Any |
| Reaction sentiment | Positive, Negative or Any |
| Fire when count reaches | A positive whole number. The flow fires once per visitor at that count. |
An extra step, Reaction audience, lets you narrow which visitors fire the flow. Leave it on Any visitor to include anonymous visitors.
Related
- Triggers - all trigger types.
- Web Widget - set up the widget these triggers listen to.