Comment Received
Start a flow when someone comments on one of your Instagram posts
The Comment received trigger runs a flow when someone leaves a comment on one of your posts. Use it to answer questions that repeat under every post, such as delivery areas, opening hours or stock.
This trigger is not available yet. Instagram comments are off for every organisation until Meta approves them, so it is not in the trigger list. A flow that already has it keeps it. Once available, it also needs a connected Instagram integration. Without one it shows Connect Instagram to listen for comments.
Configuration
Choose Comment received in the Messaging group. The trigger asks for these settings.
| Setting | Description |
|---|---|
| Channel | Instagram is the only channel you can pick. |
| Posts to watch | Every post, or Only the posts I pick. If you pick posts, choose at least one, or the trigger never fires. You see Pick at least one post, or this trigger will never fire. |
| Keyword (optional) | Leave it empty to match any comment. Case does not matter. |
| How to compare | Comment contains it, Comment is exactly it or Comment contains any of them. For the last one, separate the alternatives with commas. |
The review step shows the channel, the posts, and the comment text rule. A trigger that can never match shows This trigger can never match anything as configured.
What the Flow Can Do
- Reply under the post. Add a Reply to comment card from the Posts group. It posts a public reply under the comment that started the flow. See Flow Cards.
- Message the commenter. Any message card you add, such as Text or Buttons, reaches the commenter in a private conversation.
Operators can do the same by hand in Posts and Comments.
Related
- Triggers - all trigger types.
- Posts and Comments - answer comments by hand.
- Flow Cards - the Reply to comment card.