Support and Commerce

Assistants that answer customers, track orders and troubleshoot products. Each template gives you values for the Context and Advanced Settings fields.

When to Use

Use these when the assistant mostly answers questions, solves problems and hands over to a human agent.

Customer Support

General-purpose customer service, ticket triage, FAQ handling, and escalation management.

E-Commerce

Online store support, product recommendations, order tracking, and shopping assistance.

SaaS & Tech Support

Software product support, technical troubleshooting, feature guidance, and account management.

Logistics & Delivery

Package tracking, delivery scheduling, shipping inquiries, and logistics support.

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Related

• Assistant Templates: the overview, the temperature guide and how to use a template
• Assistants: create and configure an assistant