November 2026

When your Meta account has several WhatsApp numbers, a Choose a WhatsApp number window lets you pick one. Numbers already connected here or live in another workspace show as unavailable, with the reason. A number paused or disconnected in another workspace can be connected. See Choosing a Number.

Creating, editing, publishing, duplicating and deleting flows is limited to the Owner, Admin and Editor roles. Agents can still view flows and start them on a chat, and they no longer see the actions that change a flow. See Team.

Inbound webhooks can now verify signatures from HubSpot (v3), Mailgun, Zendesk, Paystack, Vercel and GitLab (secret token). Pick the provider in the connection's authentication. See Integrations and Inbound Webhooks.

Your plan caps webhook connections at 10 on Pro and unlimited on Enterprise. The webhooks page shows how many you can have, and a message appears when you reach the limit. See Connection Limit.

A flow with a webhook or scheduled trigger now starts only from its webhook or its schedule. A contact's message no longer starts it. See Webhook Received and Scheduled Trigger.

In a flow trigger, a rule with an empty value no longer matches by mistake, except Is Empty and Is Not Empty. In a broadcast audience, a condition with an empty value matches no contacts instead of everyone. See Message Received and Audience.

The Returning User trigger starts a flow when a contact writes again after the days of silence you set. In Message Received, the The media type is… and The profile field is… rules now start flows, and In Array and Not In Array match a list of values. See Returning User and Message Received.

A Catch All flow now runs only on text messages and only when no more specific flow matches. See Catch All.

Every operator the audience builder offers now works when the broadcast fires, including Starts with, Ends with, the comparisons, Is any of and Matches regex. See Audience.

A broadcast is marked Completed only once every contact's conversations are processed. A contact on several channels counts once. See Broadcast Lifecycle.

When a skill asks the visitor first, only a clear yes runs the action. A clear no, such as no, not ok, cancels it, and an unanswered confirmation expires after 30 minutes. See Skills.

If a person replies more than 7 days after the customer's last message, Wexio refuses the reply with a clear message instead of failing at Meta. See Instagram.

A message to a contact who unsubscribed from your Viber bot or is not on Viber is marked failed with a readable reason. See Viber.

A paid plan with an unpaid invoice stays on its plan. Cancelling, switching plan or moving to Free no longer clears the invoice, and you pay the open invoice to unblock the workspace. See Pay the Open Invoice First.

A trial that ends without a payment method no longer moves you to Free. You stay on your plan, the account is paused until the payment is made, and the usual 7-day grace period applies. Trial length limits are tighter against repeated trials. See Plan & Billing.

Error messages and emails are now fully translated into Ukrainian, German, Italian, Polish and Portuguese.

A web chat transcript holds the newest 5,000 messages. If a conversation is longer, the oldest are left out. See Transcript.

The widget editor allows up to 3 operator avatars. The widget shows all three, plus a +N circle if more were saved before. See Branding.