Plans and Limits
What Free, Standard, Pro and Enterprise include - seats, flows, ops, retention and the features each plan unlocks
Your plan sets how many seats, flows and channels you have, and which features you can use. Use this page to compare the four plans side by side, then follow the links for detail.
To change plan, see Plan & Billing. Only the Owner can change plan. Upgrades apply at once. A downgrade is scheduled for the end of the billing period, and downgrades are limited to once every 31 days. With an unpaid invoice you cannot change plan until you pay it, see Pay the Open Invoice First. A feature your plan does not include stays visible with an upgrade prompt, for example Upgrade your plan to Pro or higher to use webhooks and API.
Limits
| Free | Standard | Pro | Enterprise | |
|---|---|---|---|---|
| Seats (Owner, members and pending invitations) | 1 | 4 | 20 | Unlimited |
| Flows | 1 | 10 | 30 | Unlimited |
| Custom collections | 0 | 5 | 20 | Unlimited |
| Scheduled quota (broadcasts and schedule triggers) | None | None | 25 | Unlimited |
| Telegram bots | 1 | 2 | 5 | Unlimited |
| Webhook connections | None | None | 10 | Unlimited |
| Web widgets | 1 (cannot go live) | 1 | 1 | 1 |
| Operations per period | 100 | Up to 80,000 | Up to 3,000,000 | Custom |
| AI operations per period | 0 | 10% of operations | 10% of operations | Custom |
| Message retention | 7 days, fixed | 30 days by default, choose 7 or 30 | 90 days by default, choose 7, 30 or 90 | 180 days by default, any value or unlimited |
The scheduled quota is one shared count. A scheduled broadcast and a schedule trigger each use one place. See Broadcast Limits.
Features
| Free | Standard | Pro | Enterprise | |
|---|---|---|---|---|
| AI auto-replies | Off | On | On | On |
| AI settings (assistants, knowledge, skills screens) | Configure only | Yes | Yes | Yes |
| AI integrations (your own AI provider) | No | Yes | Yes | Yes |
| AI skills and copilot | No | Yes | Yes | Yes |
| Knowledge documents | Saved, indexed after you upgrade | Yes | Yes | Yes |
| Flow cards | Basic cards | Adds AI cards, Condition, Wait. Not API call, sub-flow, CRM update, outbound webhook or wait timeout | All cards | All cards |
| Schedule and webhook-received triggers | No | No | Yes | Yes |
| Usage credits | No | Yes | Yes | Yes |
| API access | No | Yes | Yes | Yes |
| MCP | No | No | Yes | Yes |
| Webhooks | No | No | Yes | Yes |
| Web widget embed | No | Yes | Yes | Yes |
| Hide the "Powered by Wexio" badge | No | No | Yes | Yes |
| Create labels and inbox settings | No | Yes | Yes | Yes |
| Move to system collections | No | Yes | Yes | Yes |
| Google Calendar | No | Yes | Yes | Yes |
| Stripe, Cal.com, Calendly | No | No | Yes | Yes |
| CRM integrations | No | No | Yes | Yes |
| Export and import people | No | No | Yes | Yes |
| Contact merge and split | No | No | Yes | Yes |
| Live co-editing of a draft | No | No | Yes | Yes |
| Priority support | No | No | Yes | Yes |
| Dedicated database | No | No | Yes | Yes |
| Single sign-on (SAML) | No | No | No | Yes |
Templates
| Plan | Publishing |
|---|---|
| Free | Cannot create templates |
| Standard | Private templates for your own organisation |
| Pro | Private and public templates, after review |
| Enterprise | Private and public templates, approved automatically |
See Publishing Templates.
Referral
Every organisation with its own subscription has a referral link and can earn rewards, whatever its plan. An organisation managed by a tech provider cannot. See Referral.
What Happens at the Limit
You see the limit where you hit it, for example You've reached the limit of 10 flows. To go past it, upgrade your plan.
When you downgrade, anything above the new limit is paused, unpublished or hidden instead of deleted. See What a Downgrade Locks.