September 2026

Viber pictures, videos and files are saved to your media, and GIFs send as video. See Viber.

Merging contacts needs the Pro plan. See Merge Contacts.

Webhooks fire for conversation, comment and post events. See Webhooks.

The widget has a Messages tab listing all of a visitor's conversations, a demo mode and a block state for blocked visitors. See Conversations.

Operators can pick and send GIFs and stickers from the composer.

An admin can drop an Instagram post the channel has lost. See Posts and Comments.

Posts and comments get their own place. You can filter comments that need an answer, like, hide or delete a comment, see who removed it, and see a count of unread comments. See Posts and Comments.

A flow can reply in public, in private, or both. A comment mention arrives as a readable DM. See Posts and Comments.

Replies on Instagram and Telegram thread to the message you answer.

Block from a thread or the conversation. See Conversations and Threads.

Show the team's response time and online status on Home, give the widget its own assistant name and show the header logo on the launcher. See Content.

Each person has one conversation with a thread per channel, a merged transcript, delete thread or conversation, search and notes across all threads, and AI and block per thread. See Conversations and Threads.

WhatsApp and Telegram group chats show as rooms with members. Flows and AI are off in groups.

Merging contacts keeps both values and lets you choose which to show. You can take a channel back out or split a contact apart. See Merge Contacts and Split Contacts.

Duplicate contacts are suggested for merging, and you can merge the rows you tick. See Merge Contacts.

AI knowledge search works across languages, and assistants can search the web. See Knowledge Base.